No Data Broker Partnerships
We don't share your gaming history or payment patterns with marketing firms or data aggregators, keeping your lobby activity private.
LEGAL REFERENCE
Your Privacy Comes First at rajapool
We handle your account details, payment information and gaming history with the same care we put into our live tables and slot lobbies. This policy shows exactly how...
Data SecurityPayment ProtectionAccount PrivacyTransparencyYour Control
How We Collect and Use Your Information
When you open an account at rajapool, we collect your name, email, phone number and payment details to verify your identity and process deposits through DANA, OVO, GoPay and QRIS. We use this information to keep your account secure, prevent fraud, and deliver the games and sportsbook markets you've chosen. We never sell your data to third parties. Your gaming history stays
between you and us. We comply with Indonesian data protection standards and local payment regulations in supported regions.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Questions About Your Privacy
Team online
Email Support
Reach our privacy team at [email protected] with any concerns about how we handle your data or account information.
Account Settings
Review and update your personal details, communication preferences and data sharing settings directly from your rajapool account dashboard.
Data Requests
Request a copy of your personal data or ask us to delete your account by contacting our compliance team through your account portal.
EDITORIAL CLARITY
How We Earn Your Trust
Encryption Standard
All data transmitted between your device and rajapool servers uses industry-standard SSL encryption to prevent interception or unauthorized access.
Regular Audits
We conduct quarterly security reviews and penetration testing to identify and fix vulnerabilities before they affect your account or payment methods.
Fraud Detection
Our system monitors every transaction and login for suspicious activity, flagging unusual patterns to protect your DANA, OVO, GoPay and QRIS payments.
Staff Training
Every rajapool team member handling customer data completes privacy and security training annually to maintain our protection standards.
Compliance Framework
We align with Indonesian data protection guidelines and international payment card standards to keep your information safe across all platforms.
Incident Response
If a security issue occurs, we notify affected users within 24 hours and provide clear steps to protect your account and payment details.
PLATFORM COMPARISON
What Sets Our Privacy Approach Apart
Transparent Cookie Use
Our site uses cookies only for account login, game preferences and fraud prevention—not for tracking across other websites.
Local Payment Security
DANA, OVO, GoPay and QRIS transactions are tokenized so we never store your full payment credentials on our servers.
Minimal Data Retention
We keep your account data only as long as needed for compliance and dispute resolution, then securely delete inactive records.
User-Controlled Preferences
You decide whether to receive promotional emails, SMS updates or push notifications—and can change these settings anytime.
Third-Party Transparency
Any service provider accessing your data (payment processors, hosting partners) signs strict confidentiality agreements with rajapool.
Annual Privacy Review
We publish a yearly summary of data requests from authorities and how we've updated our privacy practices based on user feedback.
What You Control at rajapool
Account Visibility
See exactly what personal information we hold about you, download it anytime, and request corrections if anything is inaccurate.
Communication Choices
Opt out of marketing messages while keeping transactional alerts about your account, deposits and withdrawals active.
Device Management
View all devices logged into your rajapool account, sign out remotely from any phone or browser, and set login alerts.
Payment Method Control
Add, remove or update your DANA, OVO, GoPay and QRIS payment details anytime, and see a full history of every transaction.
Data Deletion
Request permanent deletion of your account and all associated data after your final withdrawal, subject to legal retention requirements.
Privacy Settings
Adjust how your profile appears to other players, control game history visibility, and manage notification preferences in one dashboard.
Privacy Questions Answered
We retain your data for seven years to comply with Indonesian financial regulations and fraud prevention requirements. After that period, we securely delete all records unless legal obligations require longer storage.
No. We use tokenization so your actual payment credentials are held by our payment processors, not by us. We only store a secure token to process future transactions.
We never sell or share your gaming activity with advertisers, data brokers or marketing firms. We only share data with law enforcement when legally required in supported regions.
We notify all affected users within 24 hours with details of what was accessed and steps to secure your account. We also file a report with relevant Indonesian authorities and provide free credit monitoring if needed.
Log into your rajapool account, go to Settings > Privacy, and select 'Download My Data'. We'll email you a complete file within five business days in a standard format.
No. Our cookies only work on rajapool.app and are used for login, game preferences and fraud detection. We don't place tracking pixels on external sites.
Yes. After your final withdrawal, contact [email protected] to request permanent deletion. We'll remove your account within 30 days, keeping only records required by Indonesian law.